Questions, answered

Yes — free door-to-door delivery within 10 kilometres of Preston VIC. No stairs unless organised prior. Assembly service or removal of packaging material will incur a fee.

Additional delivery charges may apply outside the 10 km zone. For deliveries more than 250 kilometres from Preston we arrange a third-party provider, and pricing varies with location, zone, product size and delivery requirements. We always confirm delivery costs before dispatch where extra fees apply.

Yes. Collection can be arranged from 256 Plenty Road, Preston VIC 3072 during opening hours — Thursday to Monday, 10:00am to 4:00pm.

We do not offer refunds, returns or exchanges for change of mind — including wrong size, colour or style choices. Please ask us anything you are unsure about before you buy; we are happy to talk you through dimensions and finishes.

Contact us within 48 hours of receiving the product with your name, order number or proof of purchase, clear photos of the damage, a description of the issue and photos of the packaging where possible. A refund, replacement or repair may be offered where the product is damaged, faulty or not as described.

Yes — Afterpay is available in store, and product pages show the equivalent four interest-free payments so you can see the instalment amount before you buy.

The online catalogue mirrors our showroom stock, including ex-showroom pieces, end-of-line specials and clearance treasures. Stock moves quickly, so contact us to confirm availability and finishes on a specific piece.

Yes. Jacky offers a complimentary in-house interior design service — bring your measurements, photos or floor plan and she will help you plan the space and choose pieces that work together.

256 Plenty Road, Preston VIC 3072. Open Thursday to Monday, 10:00am to 4:00pm. Call 0450 280 884 or email sales@fernecher.haus.